Charlotte Yau, BACP

Charlotte Yau is a counsellor registered with the British Association for Counselling and Psychotherapy (BACP) and has five years' experience. She works with adults who face stress, anxiety, grief, depression, anger and relationship strain. She also supports people managing life changes, parenting pressures, career stress and compassion fatigue.

Charlotte often meets people who feel split between cultures or identities. Some have migrated recently or grew up between different cultural worlds. She helps them talk through disconnection, unspoken grief and the pressure of family expectations without needing to explain or defend their background.

Sessions focus on practical ways to rebuild stability and resilience. Conversations can include processing difficult memories, sorting out communication and control issues, or addressing attachment and abandonment concerns. She also works with people dealing with chronic illness, caregiving stress, body image and problems around intimacy and self-esteem.

Her clinical practice draws on acceptance and commitment ideas, client-centred listening, cognitive behavioural techniques and mindfulness skills. She uses these approaches to help clients notice patterns, try small changes and practice new ways of responding to strong emotions like anger.

Charlotte describes therapy as a collaborative process. She encourages clear, straightforward steps you can use between sessions. People who want a calm, practical way to manage their feelings and relationships may find this approach useful.

How therapeutic approaches translate to online work